Terms & Conditions

Legal Notice / Company & Brand Information – Velaya

Brand Ownership
Velaya is a registered brand owned and operated by:

Dragana Cosmetics Europe LTD
71-75 Shelton Street
London WC2H 9JQ
United Kingdom
Company Registration Number: 16052597
Email: contact@dragana.uk

Primary Business Location & Customer Interaction
While Dragana Cosmetics Europe LTD is registered in the United Kingdom and subject to UK company law, Velaya operates predominantly from Morocco, where the majority of business operations, product handling, and customer service activities take place.

Our Moroccan branches welcome walk-in customers, consultations, and service requests. Customers residing in Morocco are encouraged to contact or visit one of our local partner locations.

European Union Customer Rights
For customers based in the European Union, EU consumer protection and e-commerce laws apply to all transactions and interactions. These include, but are not limited to:

The right to return products within 7 days of receipt without providing a reason (distance selling regulations)
Transparent information regarding prices, taxes, shipping fees, and return processes
Proper handling of customer data in accordance with the General Data Protection Regulation (GDPR)

We are fully committed to upholding your rights and protections as an EU consumer.

Privacy & Data Protection
Velaya respects your privacy. All personal data collected via our website, customer support, or point-of-sale interactions is handled in accordance with GDPR standards for EU customers and applicable Moroccan data laws for Moroccan residents.

We do not sell or share your personal information without consent. We may share your data with trusted logistics or payment providers only when necessary for fulfilling your order.

You can read our full Privacy Policy for detailed information.

Returns & Refund Policy
We offer a 7-day return window for all online purchases, provided the items are unused, in their original packaging, and accompanied by proof of purchase. For Moroccan customers, in-store returns follow local retail regulations.

Please refer to our Returns & Refund Policy page for full details and steps to initiate a return.

Trademark & Copyright
All website content, product designs, branding, visuals, logos, and written materials are the intellectual property of Dragana Cosmetics Europe LTD unless otherwise indicated. Unauthorized use, reproduction, or distribution of our brand content is strictly prohibited and may lead to legal action.

Need Help?
Our Customer Care team is here to support you – whether you need help with an order, a product question, or a general inquiry.
Contact us at: support@velaya.ma

We’d love to hear from you!